mancingPrivacy Policy
This page describes what we collect when you use mancing and how we keep that data protected. We at mancing understand that your personal information is sensitive, and we treat it with care. Our commitment is to be transparent about what we gather, why we need it, and who may see it.
We operate our platform across supported jurisdictions where local law permits. Our services include live-dealer tables, sportsbook markets, slot games, and esports coverage. To provide these services safely, we collect certain information from you. We also work with trusted partners to process payments, verify your identity, and deliver support. This policy outlines all of that.
If you have questions about how we handle your data, contact us through the support channels listed at the end of this page. We respond to data requests and account concerns during our standard support hours.
Data We Collect on mancing
When you create an account on mancing, we ask for your name, date of birth, email address, and phone number. We also collect your residential address to verify your location and ensure you are in a supported jurisdiction. We may request a government-issued ID — such as a national ID card, passport, or driving licence — to confirm your identity before you can deposit or withdraw funds. This is part of our Know Your Customer (KYC) process.
We collect payment information when you deposit. If you use DANA, e-wallet, mobile banking, or another regional payment method, we record the transaction reference and amount. We do not store your full card or bank details on our servers; payment processors handle that securely on their own infrastructure.
As you use mancing, we track your activity — which games you play, which markets you view, how often you log in, and your session duration. We also collect your IP address, browser type, and device information. This helps us detect fraud, prevent account abuse, and improve our service.
How We Use Your Data
We use your email and phone number to send you account alerts, deposit confirmations, and support responses. We may also notify you about platform maintenance or security updates. You can adjust your notification preferences in your account settings.
Your identity documents are used only to verify that you meet our eligibility criteria and comply with local regulations. We do not share these documents with third parties unless required by law.
Your transaction history and gameplay patterns help us detect suspicious activity — for example, if someone tries to access your account from an unusual location or attempts multiple rapid withdrawals. This protects your account from fraud.
We analyze aggregated, anonymized data (numbers only, not tied to your name) to understand how our users interact with mancing. This helps us decide which games to offer, which payment methods to support, and how to improve our interface.
Third-Party Processors and Data Sharing
Our servers are hosted by cloud infrastructure providers. Your data may be stored in data centres located outside your country. These providers sign strict data protection agreements with us.
Payment processors — the companies that handle local payment, online payment, e-wallet, and mobile banking transactions — receive your transaction details to process your deposit or withdrawal. We do not control how they store or use that data beyond the transaction itself.
We use third-party identity verification services to check your government ID and confirm you are not on any regulatory watchlist. These services also operate under confidentiality agreements.
Our customer support team may access your account history to resolve issues. All our staff are trained in data confidentiality and sign non-disclosure agreements.
We may disclose your information if required by a court order, law enforcement request, or regulatory body. We will notify you of such requests unless the law forbids us to do so.
Your Rights and Our mancing Commitments
You have the right to access your personal data. You can download a copy of your account information by requesting it through our support contact form.
You can ask us to correct inaccurate information — for example, if your registered address is wrong. Submit a correction request to our support team, and we will update it within a standard response window.
You can request account deletion. When you delete your account on mancing, we remove your personal information from our active systems within thirty days. Some data may be retained longer for legal or regulatory reasons.
You have the right to object to certain uses of your data — for example, if you do not want us to send you marketing messages. Log into your account settings and adjust your communication preferences.
Contact Us About Your Data
If you have questions about this privacy policy or want to exercise your rights, reach out to us through the support section on mancing. Our team is available to assist you in English and other languages. You can also contact us by email or through our in-app support chat during business hours across Jakarta, Surabaya, and Bandung time zones.
We update this policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of mancing after such changes means you accept the updated policy.