mancing Account & Payment FAQ

When you register for an account on mancing, we ask for your full name, date of birth, email address, mobile phone number, and a username and password of your choice. You will also provide your residential address and the name of your bank or e-wallet provider. This information is stored securely and used to verify your identity during KYC review and to send you account recovery codes if you forget your password. We do not share this data with third parties outside the payment processing and regulatory verification process. Once your account is created, you can log in immediately and browse games and markets. However, to deposit funds or withdraw winnings, you must complete KYC verification first. Our support team can help you understand each field if you have questions while filling out the form.

Your account settings menu on mancing allows you to update your email address, phone number, and password at any time. You can also set a preferred language for support and notifications. If you wish to temporarily pause your account—for example, during Idul Fitri or Imlek holidays—you can request a pause from the account menu or contact our support team. A pause typically lasts between 7 and 90 days, depending on your request. During a paused period, you cannot log in, deposit, or bet. Your account balance remains secure and is restored when your pause period ends. To resume activity, simply contact support or log in after your pause date. We do not delete paused accounts automatically.

If your deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer does not complete, the funds are typically returned to your original payment method within one to three business days. On mancing, you will see the transaction status as "Failed" or "Pending" in your transaction history. Check your e-wallet or bank app to confirm the money has been returned. If the funds do not appear after three days, or if the transaction shows as "Processing" longer than expected, contact our support team with your transaction ID. We can check our payment processor's log to see exactly where the transaction stopped. Common reasons include network interruption, incorrect account number entry, or temporary payment gateway maintenance. Our team will either help you resubmit the deposit or escalate the issue to our payment partner. Do not attempt to deposit again using the same method until you confirm the first transaction was fully reversed.

We at mancing do not charge internal fees on deposits or withdrawals. However, your e-wallet provider (online payment, e-wallet, mobile banking, local payment) or bank (online payment, e-wallet, mobile banking, local payment) may charge their own transaction fee depending on your account type and the transfer amount. These fees are set by your payment provider, not by mancing. You can check your e-wallet or bank app for their fee schedule before you initiate a deposit or withdrawal. On our platform, we show the total amount that will be debited from your account, including any payment-provider fees, before you confirm the transaction. Withdrawal processing times vary: bank transfers typically take one to two business days, while e-wallet transfers may complete within minutes to a few hours, depending on the provider's network. If a withdrawal is delayed beyond the stated timeframe, contact our support team with your withdrawal request number so we can check the status with the payment processor.

RTP stands for "Return to Player." It is a percentage that tells you how much money a slot game returns to players over a very long period of play. For example, a slot with an means that over thousands of spins, the game will pay out approximately 96 cents for every dollar wagered. The remaining non-specific info is the house edge. On mancing, every slot game displays its RTP in the game information menu before you begin playing. Slots with higher RTP values (such as 96–non-specific info) tend to return money more frequently, while slots with lower RTP values (such as 92–non-specific info) may have larger individual payouts but happen less often. RTP does not tell you whether you will win or lose on your next spin. It is a statistical average calculated over millions of spins. If you want to know a specific game's RTP before you play, open the game details or contact our support team and we can provide that information.

We at mancing offer periodic bonus offers to new and existing users. Typical offers include a welcome bonus on your first deposit and occasional promotions tied to events such as Liga 1 matches or Piala AFF tournaments. Each bonus offer comes with terms that explain the minimum deposit required, the bonus amount or percentage, and the playthrough requirement. A playthrough requirement means you must wager the bonus amount a certain number of times before you can withdraw it. For example, if a bonus has a 3x playthrough requirement, you must bet the bonus amount three times across any game before the bonus funds convert to your main account balance. Some bonuses apply only to specific games (such as live-dealer tables or slots), and some are available only during certain dates. Always read the full terms before claiming a bonus. If you have questions about whether you are eligible for a particular offer, our support team can confirm that for you or help you claim the bonus step by step.

To contact our support team on mancing, log into your account and click the "Support" or "Help" button in the main menu. You can then open a new ticket by selecting your issue category (account, payment, games, or security) and writing a online paymentef description. Include any relevant details such as your transaction ID, the game you were playing, or your withdrawal request number. Our support team typically responds within one business day for general inquiries and within a few hours for urgent account access or payment issues. You can also check the status of your ticket by returning to the support menu. We respond in multiple languages, including Indonesian and English. If you cannot log into your account, go to the support page without logging in and submit a contact form. That will route your request directly to our account recovery team, who can help you regain access or verify your identity.